Refund Policy
30-Day Guarantee
We stand behind the field manual. Read it and run the checklists. If within 30 days of purchase you honestly feel it was not worth what you paid, email us and we’ll make it right with a refund.
How to Request a Refund
Email support@aelitecleaning.com from the address you used at checkout, within 30 days of your purchase, with your order details. We typically respond within a few business days. Approved refunds are issued to your original payment method through Stripe.
Bought the Wrong Product? Upgrade Instead
If you bought the manual (or any single product) and realize you want the Complete Arsenal or a different product, don’t refund and re–buy — just email us. We’ll get you switched or upgraded for the difference. It’s faster for you and keeps your original purchase date for the guarantee.
Fair Use of the Guarantee
The guarantee exists so a veteran never feels stuck with something that didn’t help — not as a free–copy loophole. Because these are instantly delivered digital products:
- Please actually go through the material before requesting a refund.
- The guarantee covers one refund per customer.
- We may decline requests that show clear abuse of this policy — for example, repeated purchase–and–refund activity, or refund requests placed immediately after downloading everything.
If something didn’t work, opened wrong, or you never got your files — that’s not a refund question, that’s our job to fix. Email us and we’ll sort it out.